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Why customer replies to your emails don't appear in NextMinute

When you email a customer from NextMinute, the message is sent on your behalf using your own business email address. If the customer replies, their response lands in your normal email inbox (for example Outlook or Gmail) - not inside NextMinute. This article explains why, and what to do to see those replies.

How sending email from NextMinute works

  1. When you send an email from NextMinute, it goes out using the email address set up in your account - for example mailto:info@yourcompany.com. 
  2. The email is delivered to your customer exactly as if you'd sent it from your own inbox.
  3. Your customer receives it and can reply as normal.

Where replies go

NextMinute sends email out, but it is not a two-way inbox - it doesn't receive incoming email. So when a customer replies, their reply is delivered to the inbox of the email address on your account (e.g. your Outlook or Gmail). The reply will not appear in NextMinute, and checking your NextMinute inbox won't show it. To read and respond, open your normal email program (Outlook, Gmail, etc.).