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New users haven't received their invitation email

Check spam and the email address, then contact support if it still hasn't arrived.

If you've invited a new user and they say the invitation hasn't arrived, it's usually sitting in their spam or junk folder.

Symptoms

  • You've sent an invite from Admin > Users, but the new user has no email.
  • The user can't log in because they never accepted the invite.

Solution

Option 1: Check spam and junk. Ask the user to search their spam or junk folder for an email from NextMinute. Work email systems sometimes quarantine invites, so they may need to ask their IT person to release it.

Option 2: Check the email address. Go to Admin > Users and confirm the address is spelled correctly. If it's wrong, invite the user again with the right address.

Option 3: Contact support. If the invite still hasn't arrived, contact NextMinute support with the user's name and email address. Support can accept the invitation on the user's behalf and give you login details to pass on. The user should change their password after their first login.

If you see "already associated with a user"

The user may already exist on your account as a disabled user. See Managing users and role permissions: common questions.

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